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Customer Profitability

Revenue Is Growing. Is Profitability? A Cost-to-Serve Playbook for Distributors

3pl, Distribution Strategy, Management Solutions /

Growth is usually easy to see. Sales rise. Order volume increases. New customers come onboard. More product moves through the warehouse. But there is another question that is much harder to answer: Did the operation make more money doing it? For many distributors, that answer is surprisingly difficult to determine. Not because financial reporting is

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The Work Happened, Did It Reach the 3PL Invoice?

3pl, Business Intelligence, Warehouse Management /

Executive summary For a 3PL, operational volume does not automatically become profitable revenue. Receiving labor, special handling, relabeling, pallet work, storage changes, expedited orders, materials, and customer-specific services can all be performed without reaching the final invoice. Recent 3PL benchmark research identifies uncaptured charges and insufficient billing automation as growing challenges directly connected to profitability.

The Work Happened, Did It Reach the 3PL Invoice? Read More »

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