Steven has been involved in the marketing and overseeing the installation of the FACTS software system for more than 26 years. In addition to the tremendous information gained from his regular interaction with our many customers, he has been involved with and attended many types of training courses to cover all aspects of distribution business processing, inventory management techniques, and wholesale distribution automation. He continues to learn and share distribution industry "best practices", and stays current on applicable hardware and software technologies. He also has certifications from and completed courses through Grant Howard, Jon Schreibfeder, Dr. Don Rice, Michael Marks, Bruce Merrifield, the National Association of Wholesalers, and others.

Keven has been the senior technical support representative since the inception of Sequoia Group, Inc. Keven has been writing computer software since 1983, professionally since 1988.  He is very skilled in installing, training and supporting, and modifying the FACTS software system. Keven has been supporting FACTS since version 5 in 1989.  He has written hundreds of custom programs to enhance the FACTS system as well as code which has been included in the base FACTS software distributed by Infor.  Keven is proficient with inventory management and other distribution principles.  He has installed single and multi-site systems from as small as 5 users to installations with hundreds of workstations.

Chris graduated from Westminster College with a bachelor's degree in accounting, and worked in the accounting department of a FACTS user for 5 years. He was also responsible for the in-house computer and software systems. He was heavily involved in software and hardware maintenance, upgrades, tuning, integration, and modification.

Chris is very well versed in FACTS integration, programming and support, as well as UNIX to Novell connectivity, Novell operating system support, remote site communications and support, etc. He has installation and support experience with many "flavors" of UNIX, and has also been implementing our internet access to the FACTS software system. Chris is also experienced in web related issues, having installed, designed and configured web pages and web servers. He has also been trained and is experienced in most general PC applications. He is very good with MS Windows® related use, configuration and installation.

Ralph’s career in wholesale distribution software spans more than 35 years in a variety of roles: programming, system analysis, support, implementation, consulting and sales. While working for a distributor in the Atlanta area, he developed EDI, equipment rental, fixed assets and service and maintenance software to improve that company’s efficiency, effectiveness and customer service. He is a frequent speaker at Infor and user group conferences to help companies better leverage the tools found in their ERP business software.

Tomas is one of our newest additions to our Sequoia team joining in 2020.  His career has encompassed a variety of sales, marketing and operations leadership roles.  From creating and running operations for a large solar company with big box store partnerships to owning and running multiple businesses.  Tomas’s main focus has always been on building relationships with people and companies.  He has consulted in many different industries helping companies grow and organize.  We are excited to have him with us.

Diane Atwood has been with Sequia Group since 2001. She is a responsible, duty-oriented, rule-compliant individual and we consider ourselves lucky to have her on our team. Diane is an extremely dedicated employee not only to Sequoia Group but to our customers as well.

Diane is here to help you with anything you may need. From projects and modifications to licensing or supplies she will do everything she can to get you to the right person or get you what you need. Feel free to call her anytime with any concern or question.

Derek joined Sequoia in 2007, and enjoys working with people, solving problems, and making the difference with all whom he works. Derek has worked heavily with FACTS, Unform, and credit card processing/gateways. He has consulted on and made hundreds of custom enhancements to FACTS and takes great satisfaction in those that reduce costs, increase efficiency, and maximize users use of the system.

Chris, also known as Tucker, joined our team during the summer of 2008. He comes with 6 years of customer service experience and 1 year of Inventory Control from the retail store side of things. Tucker has a Bachelors degree in Game and Simulation Programming with a focus on C++. He has jumped right into FACTS learning as much as he can on how FACTS works. He enjoys taking on new challenges as well as helping others through problems. He spends a lot of time working with the different eCommerce integrations like Storefront and Sequoia's Web Services.

Johnny has over 30 years of experience working in the wholesale distribution environment. Johnny learned the trade first hand as a member of a family owned HVAC distributor based out of Salt Lake City and later as the Director of Operations for an HVAC distributor out of Chicago. Between these positions, Johnny worked for Sequoia Group as part of their customer support team. All told, Johnny has worked with the FACTS product for nearly 20 years, both as an end user and as customer support at Sequoia Group.

Johnny has recently rejoined Sequoia Group and brings with him a wealth of practical knowledge and experience to help customers in his role of software development, support, and training.  Johnny's area of expertise is focused on Advanced Inventory Management and Relationship Management. Additionally, Johnny is experienced in nearly all aspects of distribution, including; delivery, routing, inventory control, cycle counting, sales, purchasing, manufacturing, pricing, accounts receivable, accounts payable, etc. Johnny has also been a speaker and presenter at Inforum and FACTS TUG user conference meetings teaching “best practices” for distributors.  He enjoys working and interacting with customers to help them find the right solution to whatever challenge they may be facing.

Josh Coates joined Sequoia Group in 2013 and really enjoys his work.  He is focused primarily on FACTS and UnForm, but also works with all aspects of FACTS and associated modules.  He loves to work with people and resolving the issues they bring him.  He works hard to make every situation better for those he serves by finding the very best solutions.  He has worked with numerous customers to design and create the many varied solutions they have requested.  He works to confirm that each enhancement is designed to make FACTS run more efficiently and effectively to best meet the needs of each customer he helps.

Armed with Bachelor of Physics degree from the University of Minnesota, Bruce entered the computer and software industry in 1978 as a developer and support person for a distributor of whole distribution software.  He earned his MBA in 1982 and soon after joined Grant Thorton as a consultant, working with clients who were looking to implement or upgrade software systems within their company.  In 1986 Bruce was hired by a Minneapolis-based seller of wholesale distribution software to manage its team of software professionals.  It was here that he was first exposed to FACTS and to EDI.

Bruce joined Sequoia Group in 2008 as a senior software engineer and has been involved in the development, implementation and support of the FACTS Distribution Management system and other associated software products.  Among his specialties is the implementation and support of EDI using Sequoia’s Data Exchange product.  He enjoys working with other team members and with Sequoia customers. He always loves a new challenge and seeing the solution through to its successful completion.

Kelly offers over 25 years of experience in the networking and hardware industry, nearly two decades of which have been with Sequoia Group.

Kelly’s time in the industry spans ARCnet to fiber, modems with dial-up to high-availability Internet service, corded telephones to smartphones. Kelly started as a Novell CNE, but remains cutting edge as he evolves along with technology. He holds several industry-specific certificates and works with Windows, Linux, and Mac platforms.

Kelly has done extensive work with PCs, servers, virtualization, and is also our resident Mac specialist. Setting up and managing networks is his area of emphasis, including servers and network infrastructure.

Josh is eager to expand on his four years of experience at Sequoia Group, Inc. as a primarily on-site support technician. He offers hardware and networking support and needs assessment on-site. Josh has experience with hardware installation from cabling to servers and PCs. He also offers network troubleshooting and needs assessments through speed diagnoses, connection testing, new or existing user configuration, display configuration, and printer support. Josh can also eradicate malware and facilitate drop off/pick-up of hardware.