Author name: Eric Dahl

Revenue Is Growing. Is Profitability? A Cost-to-Serve Playbook for Distributors

Growth is usually easy to see. Sales rise. Order volume increases. New customers come onboard. More product moves through the warehouse. But there is another question that is much harder to answer: Did the operation make more money doing it? For many distributors, that answer is surprisingly difficult to determine. Not because financial reporting is

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Agentic AI Is Coming to Distribution. Is Your Operation Ready?

For the past several years, most business conversations around AI have focused on what it can tell us. Summarize this report. Analyze this data. Forecast this demand. Answer this question. That phase is not over. But another one is beginning. The next generation of AI is increasingly being designed not only to produce information, but

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The Work Happened, Did It Reach the 3PL Invoice?

Executive summary For a 3PL, operational volume does not automatically become profitable revenue. Receiving labor, special handling, relabeling, pallet work, storage changes, expedited orders, materials, and customer-specific services can all be performed without reaching the final invoice. Recent 3PL benchmark research identifies uncaptured charges and insufficient billing automation as growing challenges directly connected to profitability.

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Distribution Summit 2026: Real Conversations, Practical Innovation, and the Future of Distribution

This past week, Sequoia Group welcomed customers, partners, and distribution leaders from across the country to Sandy, Utah, once again for the 2026 Distribution Summit, an event focused not just on technology, but on helping distributors navigate what comes next. As the distribution industry continues to evolve through automation, AI, compliance pressures, and changing customer

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What MODEX 2026 Actually Revealed About Warehouse Operations

Last week, the Sequoia Group team attended MODEX 2026 in Atlanta, one of the largest gatherings of supply chain, warehouse, and automation leaders in North America. MODEX is where the industry showcases what is possible. But more importantly, it reveals what is actually changing. Across keynote sessions, on-floor demonstrations, and conversations with operators and technology

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Inside the Infor SMB & Channel Summit 2026: What It Means for Distributors

Last week, the Sequoia Group team had the opportunity to attend the Infor SMB & Channel Summit in Atlanta, where partners, product leaders, and distribution-focused teams came together to align on what’s next for ERP, WMS, and supply chain technology. Events like this are less about announcements and more about direction. They provide a clearer view into

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