The Returns Disposition Code F/M program enables you to create and maintain the return disposition codes for the Customer Returns subsystem. The disposition code determines how the returned merchandise is processed upon receipt for credit, repair, or replacement and defines whether a credit memo, sales order or both need to be created to complete the processing.
The disposition code is a required field during Customer Returns document entry and is crucial in determining how the return is processed. During setup of the disposition codes, some prompts may not be valid for a particular disposition type. For example, a disposition code type "Return for Credit" would automatically have the "Return to Stock", "Under Warranty", and "Print Repair Ticket" flags set to "N/A".
The three valid disposition code types, which classify the customer’s requirements, are:
The disposition code options for the Customer Returns subsystem determine the action taken by the wholesale distributor. They are:
The valid status codes for a CRS document line are, in logical order,