Use the Returns Analysis Report program to obtain a report of all orders currently on file in the CRS subsystem. This report is designed to track returns. It provides you with both information from the return document and information from the sales order, credit memo, and/or vendor return when these entries are generated.
You can specify:
Report information includes the following: document number, return entry date, customer number, return warehouse, document line number, item and description, reason code, disposition code, return quantity, unit of measure, line status, and credit memo or sales order document number when applicable.
This report differs from the Customer Returns Status report in that it does not include pricing information.
Use the following fields to run a Returns Analysis Report:
1. Order
Select the order in which to print the report: Document, Customer, or Item order. The program defaults to Document order.
2. Beginning
Enter the beginning Document, Customer or Item to print, depending on the Order selected.
3. Ending
Enter the ending Document, Customer or Item to print, depending on the Order selected. Press F2 to search.
4. Beginning Return Date
Enter the beginning return date to print. If one or two digits are entered, the system assumes the digits are the day of the current month and year, and will complete the date entry for you.
5. Ending Return Date
Enter the ending return date to print. If one or two digits are entered, the system assumes the digits are the day of the current month and year, and will complete the date entry for you.
6. Warehouse
Enter up to 20 two-character warehouse codes (side-by-side) to print documents for. Only valid warehouse codes are accepted. The program defaults to the warehouse assigned to the current terminal.
7. Under Return Action, select the appropriate checkboxes for the types of return actions to include on the report.
You can specify Return Actions, W=Return to Warehouse, R=Return to Vendor for Replacement, C=Return to Vendor for Credit, S=Scrap and P=Repair. If you select the “All” option that will check all boxes in the frame and disable them, it will indicate that the value in this field is not to be considered when printing the report.
For Replace to Customer the available options are W=From Warehouse, D= Direct Ship from Vendor, or N=No. The “All” option is also available to check all boxes in the frame and disable them. This will indicate that the value in this field is not to be considered when printing the report.
For Wait for Vendor Action Repair, you can select Yes, No, or All. The All option is available to check all boxes in the frame and disable them. This will indicate that the value in this field is not to be considered when printing the report.
8. Reason Code
Enter up to 14 three-character reason codes side by side for which documents are to be printed. Only valid reason codes are accepted.