Entering CRS Serial Lot Numbers

1. Click Sales Orders>Returns>Customer Returns Entry.
2. Create a new return or enter the return number.
3. Click Add and enter the item number.
4. The Customer Returns Line Entry program is displayed.
5. Specify the past invoice number, if any, for the return.
6. Specify the Received and Authorized quantities.
7. When the system asks: Specify serial/lot number, click Yes.
8. For serial/lot items, the CRS Serial/Lot Number Entry screen is displayed.
9. Click Add.
10. Specify the Serial/Lot number.
11. Specify the quantity for the return.
12. You can add or edit additional serial/lot items as needed to distribute the received quantity.
13. Click Save.
14. Click Done to return to the Customer Returns Line Entry screen to complete processing the return. Complete the remaining fields as needed to produce the following: Returned Goods Document, Return to Vendor PO, Vendor Replacement PO, and/or Customer Replacement Order. Refer to the step-by-step procedures for creating each kind of document to complete this process.

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