Entering CRS Serial Lot Numbers

1. Access Sales Orders>Returns>Customer Returns Entry.
2. Create a new return or enter the return number.
3. Select Add and enter the item number.
4. The Customer Returns Line Entry program is displayed.
5. Enter the past invoice number, if any, for the return.
6. Enter the Received and Authorized quantities.
7. When the system asks: Enter serial/lot number, select Yes.
8. For serial/lot items, the CRS Serial/Lot Number Entry screen is displayed.
9. Select Add.
10. Enter the Serial/Lot number.
11. Enter the quantity for the return.
12. You can add or edit additional serial/lot items as needed to distribute the received quantity.
13. Save your work and select Done to return to the Customer Returns Line Entry screen to complete processing the return. Complete the remaining fields as needed to produce the following: Returned Goods Document, Return to Vendor PO, Vendor Replacement PO, and/or Customer Replacement Order. Refer to the step-by-step procedures for creating each kind of document to complete this process.